Shipping & Delivery Policy

1. Shipping Overview

At Daily Lift Pty Ltd, we are committed to delivering quality equipment quickly and efficiently across Australia. By placing an order through our website, you agree to the shipping terms outlined below.

While we work closely with trusted freight providers to ensure timely delivery, all shipping and delivery timeframes are estimates only and may vary depending on location, carrier schedules, and product availability.

2. Free Delivery Within Australia

We proudly offer free standard delivery across Australia on eligible orders.

For certain oversized machinery, heavy freight items, or specialized equipment, additional freight arrangements may occasionally be required. If this applies to your order, our team will contact you before dispatch to confirm delivery details.

If a freight adjustment is required after purchase, customers will have the option to approve the updated shipping arrangement or cancel the order for a full refund prior to shipment.
Expedited Shipping Option

Customers who require faster delivery may choose our Expedited Shipping Service for an additional fee of AUD $500.

• Estimated Expedited Delivery Time: Orders shipped via the expedited service are generally delivered within 2–3 business days after dispatch, depending on the delivery location and freight access.

Standard Shipping: Free delivery within Australia on eligible orders.

Expedited Shipping: Additional AUD $500 charge.

3. Processing & Delivery Timeframes

Order Processing

Most orders are prepared and processed within 1–3 business days after payment confirmation.

Standard Delivery

Once dispatched, standard delivery generally takes 3–7 business days depending on your location and freight access.

Large Equipment & Heavy Freight

Oversized forklifts, industrial equipment, and custom freight shipments may require additional transit time due to carrier scheduling and handling requirements.

We are not responsible for delays caused by freight carriers, weather events, logistics disruptions, or circumstances outside our control.

4. Freight Deliveries & Customer Responsibilities

Important Delivery Information

Unless otherwise confirmed in writing, freight deliveries are completed as tailgate deliveries only.

This means:

• The freight carrier delivers the equipment to your address
• Customers are responsible for unloading the equipment from the truck
• Drivers are not obligated to assist with unloading

Unloading Requirements

Customers must ensure suitable unloading arrangements are available at the delivery location, including:

• Forklift access
• Loading dock access
• Appropriate manpower or lifting equipment

If delivery cannot be completed due to unloading limitations, additional storage, waiting time, or redelivery charges may apply.

5. Inspection & Freight Damage Claims

All shipments must be inspected immediately upon arrival while the delivery driver is present.

Visible Damage

If any damage is visible at delivery:

• Note the issue clearly on the delivery receipt before signing
• Take photographs where possible
• Contact our support team immediately

Concealed Damage

Any concealed freight damage discovered after unpacking must be reported within 24 hours of delivery.

Signing a delivery receipt without noting damage confirms the shipment was received in acceptable condition.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please ensure the destination is accessible for large freight vehicles where applicable. Additional charges caused by incorrect addresses, rerouting requests, failed delivery attempts, or restricted access locations may be the responsibility of the customer.

7. Refused or Undeliverable Shipments

If a shipment is refused for reasons unrelated to verified freight damage, the customer may be responsible for:

• Return freight charges
• Storage fees
• Re-delivery costs
• Applicable restocking fees

8. Order Tracking

Tracking information will be provided whenever available so you can monitor the progress of your shipment.

Please note that certain freight carriers handling industrial equipment may provide limited online tracking updates.

9. Customer Support

Our team is here to assist with any questions regarding delivery, freight arrangements, or order support.

Contact Information

Daily Lift Pty Ltd
Telephone Number: +61 468 102 070
email: sales@dailyliftptyltd.com
Address: 50 Nation Link Dr, Somerton, VIC 3062
ABN: 70 690 967 821

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM AEST